Privacy Policy

Who are we?

Our web sites and all pages thereof, including the web site through which you accessed this Privacy Policy (collectively, the "Web Sites" or "Sites", and each a “Web Site” or “Site”) are each operated by 1998778 Ontario Inc. doing business as Easy Home Rentals, Easy Commercial Rentals and Easy Vacation Rentals and/or one or more of its affiliates and/or agents (“Easy” or "we" or “We” or “our” or “Our”). This Privacy Policy, and the personal information handling practices described herein, apply to the Web Site and the collection, use, and disclosure of your personal information by us through the Web Site. Unless stated otherwise, this Privacy Policy applies to all pages of the Sites through which you accessed this Privacy Policy, and, unless otherwise stated thereon, to any other Easy Web Site(s) that you access by or through the Web Sites.

We may have to change this Privacy Policy to reflect new regulations, new technologies or changes to how we collect, use or disclose your personal information. We reserve the right to change this Privacy Policy at any time at our sole discretion. The date of the most recent revisions will appear at the top of this page.

Country-based rental recommendations

To suggest rentals in your country, our server sends your public IP address to ipapi.co, with ipwho.is as a fallback. These services receive the IP address under their respective privacy policies. We store only the two-letter country code in an HttpOnly cookie named ehr_country for 24 hours. Our detection cache retains a keyed hash of the IP and the resulting country for up to 24 hours (unsuccessful lookups for five minutes). This cache resets when the server restarts.

Country detection is approximate and may reflect a VPN or proxy rather than your residence. It is not used to verify identity or determine billing. If detection fails or you block the cookie, you can still choose a location in map search. Your browser does not request precise device location for these recommendations.

What do you mean by personal information?

Personal information means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with an individual or household. We do not consider personal information to include information that has been de-identified so that it cannot reasonably identify, relate to, describe, be capable of being associated with, or be linked, directly or indirectly, to a particular consumer.

Your name, e-mail address, and IP address are all examples of data that may be personal information. “Cookies” may or may not be considered personal information, depending on the law applicable in your jurisdiction and the nature of the cookie. Please see our Cookie Policy below to review detailed information about our use of cookies and similar technology.

What personal information do you collect about me?

We collect and store personal information directly from you when you interact with us or when you submit personal information to us online by or through our Web Sites, through our application forms on our Web Sites, or when you provide us with personal information through the “Contact” or “Contact Us” form on our Web Sites. Categories of personal information that we collect about you when you interact with us online or offline may include the following:

• Identification data you share with us, including name, and address;
• Contact information you share with us, including e-mail address, phone number, and mailing address;
• Where we make available account functionality on a Web Sites, information you provide to create an account, including password and username, contact information, data such as contact preferences, images of your likeness, and copies of government-issued photo identification;
• If you send us a query by email or via a contact form on a Web Sites, we may collect your name, contact details and details of the query, which we will use to respond to you;
• Information that you provide to us in connection with your use of the Services, including for example information, documents, and images that you share in documents or content uploaded via the Services;
• If you choose to make a purchase or subscribe to a feature or service of ours that requires a fee, you will be required to provide us with your payment information, including, without limitation, bank account numbers, credit card or debit card numbers, account details, and similar data (collectively, “Payment Information”);
• Information you submit to us directly via email or other communication methods including, but not limited to, general inquiries, media inquiries, and customer support; and
• Conversation histories between you and other uses of our Services.

We may also collect your personal information from other sources, such as:

• Our partners and affiliates, and through automatic collection through our Web Sites;
• Our service providers, who may assist us with performing aspects of our services or may handle your personal information on our behalf, as set out in this Privacy Policy; and
• Internet activity and other electronic data, such as your IP address, device ID, and information collected from cookies and similar technology when you open our emails and visit our Web Sites (for more information about cookies, how we use them, and your related choices, please see our Cookie Policy below).

How do you use my personal information?

We use the above categories of personal information to support our typical business activities, and to provide services to our customers, in particular for the following purposes:

• Use, process, and reproduce data and any personal information that you provide to us in documents and information that you upload via the Services and the Web Sites, for analytical and business purposes.
• Respond to your requests, for instance, if you contact us by email, by our contact form(s) on our Web Sites, and/or through our application forms on our Web Sites.
• Offer you tailored version of our Web Sites;
• Manage and administer our Web Sites;
• Improve our products or services;
• Notify you about changes to our legal terms or business practices, or the terms of this Privacy Policy;
• Get in touch with you after you submit an inquiry to us;
• Where we make available account functionality on Web Sites, setting up, verifying, administering, and managing your account, and your preferences on our Web Site(s);
• Display advertisements related to products and services that we think may interest you;
• Personalizing the version of the Web Sites displayed to you;
• Review and use your personal information for compliance with our legal obligations, for the security of us and our employees and customers, to resolve disputes between users of our Services, and to protect against fraud; and
• Provide your Payment Information to our payment processor, Stripe, to process payments for our Services, where applicable.

How can I opt-out of receiving marketing e-mails?

We may communicate with you through e-mail for marketing and promotional purposes. When you receive such communications from Easy, you can always unsubscribe using the link in the e-mail. Alternatively, you can reach out directly to us and we will help you out: Contact Us. [NTD – Use ‘Contact Us’ hyperlink or add email address]

How do you protect my personal information?

We strive to implement reasonable measures to protect your personal information against accidental or unlawful destruction, accidental loss or alteration, unauthorized disclosure or access, and any other unauthorized access or use. We aim to ensure that the level of security and the measures adopted to protect your personal information are appropriate for the risks presented by the nature and use of your personal information.

However, we cannot guarantee that your personal information will be secure from theft, loss, alteration, misuse, or unauthorized access, nor do we make any representation as to the reasonableness, efficacy, or appropriateness of the measures we use to safeguard such information. We are not responsible for any attempt made by a third party to circumvent our privacy and security protocols. Please immediately Contact Us in the event that you feel the security of your personal information has been compromised. [NTD – Use ‘Contact Us’ hyperlink or add email address]

Who will access my personal information in your organization?

We only allow our employees and agents and affiliates, where applicable, to use your personal information on a need-to-know basis. Our employees and agents handling personal information are subject to confidentiality agreements.

Do you share my personal information with third parties?

We may share the categories of personal information described above with service providers that we partner with to assist us in various functions, including providing technological support and performing security and anti-fraud services, providing you with our services where applicable, providing your payment information to our payment processor for processing payments, and providing you with communications and marketing information on our behalf.

These service providers can be classified in the following categories:

• Marketing partners, which we may use to display advertisements, to send you promotional communications, and for the purposes of cross-promotional advertising among and between Easy and/or one or more of its affiliates and/or agents, and lookalike ad targeting;
• IT service providers, such as our web and data hosting providers;
• Payment service providers, such as our payment processor Stripe; and
• Other service providers, who we may engage to provide services to us or on our behalf.

These service providers may process your personal information as part of the services they offer to us. We take steps to ensure that our service providers process your personal information in accordance with applicable privacy laws and regulations, only use it in accordance with our contract with them, and keep it secure. If you would like more information about our service providers, including the identities of those service providers, please Contact Us. [NTD – Use ‘Contact Us’ hyperlink or add email address]

We may have to share your personal information if necessary, in our judgment, to comply with laws or regulations or in response to a subpoena, warrant, or legal order, or to protect our rights or the rights of others.

We reserve the right to transfer your personal information to a successor entity (or potential buyer) if we sell or transfer our business operation. We reserve the same right in case of merger, acquisition, bankruptcy, reorganization or sale of assets.

Our Web Sites may contain links to other sites on the Internet that are owned and operated by third parties (the “External Sites”). Easy has no control over these External Sites, which have separate privacy policies, data collection practices and terms and conditions independent of Easy.

Where will my personal information be stored?

We may store your personal information in any jurisdiction where we operate, including in Canada. When we share your personal information with our third-party service providers, they may store some of your personal information in their databases in Canada, the United States, or elsewhere in the world. If you are accessing our Web Site(s) from jurisdictions outside Canada, please be advised that by transmitting or sending personal information to us, you are transferring your personal information to us in Canada, where data protection and privacy laws may be less stringent than the laws of your country.

How long do you keep my personal information?

We will retain your information for as long as needed to provide you with our Services, which may include our services through the applicable Web Sites, for our valid business purposes, and as necessary to comply with our legal obligations, resolve disputes, defend our legal rights, and enforce our agreements. We may delete or de-identify your information once we have used your information for the purposes described in this Privacy Policy.

You can request that we delete personal information about you in our possession. If you would like us to delete some or all of your personal information, or delete your account (if applicable), please Contact Us. [NTD – Use ‘Contact Us’ hyperlink or add email address]

What are my rights regarding my personal information?

Different laws allow you to exercise rights relating to your personal information in our possession. Depending on where you are located, these rights can vary. Your rights usually include the right to:

• access copies of the personal information that we collect, use and disclose about you, as long as such data remain available in our databases; and
• ask for the deletion of your personal information in certain circumstances provided by applicable law.

Depending on where you are located and subject to applicable law, you may have additional rights with respect to your personal information in our possession, including:

• “Right to rectification” – the right to ask for the rectification of your personal information in case it is incorrect, incomplete, invalid or ambiguous;
• “Right to be forgotten” - the right to request that we erase your personal information in certain circumstances provided by applicable law;
• “Data portability” - the right to request that we send to another company, where technically feasible, your personal information;
• The right to request that we restrict the processing of your personal information in certain circumstances; and
• The right to object to processing of your personal information where it is processed on the grounds of legitimate business interests.

If you have any questions about your rights or if you want to exercise any of these rights, please Contact Us. [NTD – Use ‘Contact Us’ hyperlink or add email address] We will take reasonable steps to enable you to access your personal information, or to update or correct personal information in our possession that you have previously submitted.

If your request is denied, we will notify you in writing, with the reasons for our refusal and information on how to appeal our decision.

Nevada, California and Virginia Residents

Nevada, California and Virginia residents have the right to submit a verified request directing us not to sell your Personal Information. To submit such a request, please Contact Us. [NTD – Use ‘Contact Us’ hyperlink or add email address]

How do we protect children’s privacy online?

Our Web Sites are restricted and limited only to users that are above the legal age in their jurisdiction and we do not knowingly collect or store personal information from children. However, if we learn that we have collected personal information from a child without parental consent, we will delete that information as quickly as possible. If you believe that we have personal information from or about a child, please Contact Us. [NTD – Use ‘Contact Us’ hyperlink or add email address]

How can I reach you if I have more questions, concerns, or any inquiries?

Easy welcomes your comments regarding this Privacy Policy. If you would like more information on this Privacy Policy or Easy’s organizational privacy policies, or if you believe that Easy has not adhered to the terms of this Privacy Policy, please Contact Us, and our privacy officer will get back to you as soon as possible. [NTD – Use hyperlink or add email address]

What are Cookies?

Cookies are alphanumeric identifiers or small data text files that are sent from a server during a browsing session. A cookie is a small piece of information that is placed on your computer when you visit certain web sites. When we refer to “cookies” we include other technologies with similar purposes, such as tags, pixels, and identifiers. Find out more about the use of cookies at cookiecentral.com.

Why do we use cookies?

Easy uses cookies to help improve your experience of the Web Sites and to ensure that our Web Sites perform as you expect them to perform. Cookies can improve your experience of using a web site, for example, by remembering your preference settings and tracking your use of a web site so that it can be improved to meet your needs.

Easy uses cookies for the following purposes:

• To improve your experience when navigating our Web Sites;
• To remember some of your preferences, or save some of your credentials for your next visit to our Web Sites;
• To perform analytics and understand the pages and advertisements that you like, how you ended up on our Web Sites and from what type of devices;
• To provide functionalities and features of our Web Sites;
• To provide information as to where and how visitors to our Web Sites navigated to our Web Sites; and
• If you subscribe to our mailing list or newsletter, we can use cookies to know if you opened your e-mail and if so, from what device.

What type of Cookies do we use?

When you browse our Web Sites, different types of cookies are set on your device’s storage space. Cookies can be installed by us or can be installed by third parties.

• First Party Cookies – First party cookies are those that are issued by the domains of our Web Sites, and they can only be set or retrieved by us.
• Third Party Cookies – Third party cookies are usually placed on a web site via scripts or tags added to a web page.

We use different categories of cookies, including:

• Strictly Necessary – These cookies are essential to enable you to navigate our Web Sites and use the features and services of our Web Sites.
• Performance Cookies – Performance cookies collect information about how visitors use a web site. For example, Google Analytics may generate aggregated statistical data on usage. Learn more at Google Analytics Security and Privacy Principles and the Google Analytics Opt-out Browser Add-on.
• Functionality Cookies – These cookies are used to allow specific functionalities that are useful to you.
• Third Party and Personalization Cookies – These cookies are used to deliver advertising that is relevant to you and your interests.

How long do cookies stay installed on my device?

We use both session cookies and persistent cookies as described below:

• Session cookies – Those are files set temporarily on your device and deleted once you close your browser.
• Persistent cookies – Those remain active on your device for some time, which may vary from a few days to two years after your visit on our applicable Web Site or Sites.

Can third parties have access to my cookies?

We use Google Analytics Demographics and Interest Reporting to conduct some analytics on performance of our Web Site or Sites. However, we cannot and do not use these cookies or the information tracked by these cookies to track you individually.

Our Web Sites also use FullStory and/or Mixpanel (together “Web Site Analytics Tools”), website analytics tools that provide session replay, heatmaps, funnels, form analytics, feedback campaigns, and similar features/functionality.

• FullStory opt-out: fullstory.com/optout
• FullStory privacy requests: privacy@fullstory.com
• Mixpanel privacy policy: mixpanel.com/legal/privacy-policy
• Mixpanel privacy requests: compliance@mixpanel.com

Easy may use interest-based advertising services (sometimes called “remarketing” or “retargeting”) provided by third party vendors (such as Google and Facebook) to display unique offers on third party websites and social media sites visited by users of the Easy Web Sites.

How can I manage my cookie preferences?

Browsers and devices have tools that allow you to control cookies; you can block them, ensure that you are notified when you are subject to cookies and control the cookies already stored on your device. Adjustments to your cookie preferences can be made in your browser settings. However, if you block all the cookies used by our Web Site or Sites, you may not be able to access all functionalities of the applicable Web Site(s).

If you want to opt-out from Google Analytics Demographics and Interest Reporting, you can do so by installing the Google Analytics Opt-out Browser Add-on made available by Google.